Emily Goodman Shortall, CPM®, ARM®, CAPS, REALTOR®
Harvey Goodman Realtor Property Management Division is run by Emily Goodman Shortall. Emily is a Licensed Real Estate Broker-in-Charge in North Carolina and a licensed agent in Ohio and WV. Shortall is recognized within the industry as a dynamic, property management professional with progressive residential and commercial expertise. Prior to joining Harvey Goodman Realtor Emily was a Vice President for a National Property Management Company where she managed 5,000 residential apartments.
Emily has gained a national profile within the property management industry and has published numerous articles in both national and international trade publications as well as having been a featured speaker at several conferences. She was named as one of the ‘Top 30 Leaders Under 30’ by the Journal of Property Management, awarded IREM Chapter #56 ‘CPM of the Year’ in 2012 and ‘Regional Manager of the Year’ in the same year by the Piedmont Triad Apartment Association. In addition, IREM awarded her the ‘Professional Achievement Award’ in 2013. Shortall earned her Certified Property Managers (CPM) designation in 2008 and her Accredited Residential Managers (ARM) designation in 2006. She also holds a Bachelors Degree from Elon University and is a Linsly graduate.
Beth has been with Harvey Goodman Realtor since 1983. She handles all work orders, scheduling, and resident/owner concerns. Part of her role is to promote resident satisfaction and retention and she does this by responding to complaints, questions, and requests in a timely manner. Beth addresses service issues and takes pride in resolving these as quickly as possible. As anyone who knows her can relate, she is known for consistently going above and beyond her job to ensure customer satisfaction. Beth demonstrates the principle that excellent customer service is the foundation of long term customer relationships.